1. Information We Collect
To deliver safe, effective, and personalized dental care, Waly Dental Clinic collects the following categories of information:
- Personal Identification & Contact: Full name, phone number, email address, residential area, and emergency contact details.
- Medical & Dental History: Pre-existing health conditions, chronic illnesses (e.g., diabetes, hypertension), bleeding disorders, allergies (anesthesia or latex), ongoing medications, and past dental procedures.
- Diagnostic Imaging & Clinical Charts: Digital panoramic radiographs (X-rays), periapical scans, intraoral photographs, and 3D dental models.
- Appointment & Communication Records: WhatsApp inquiries, phone logs, booking preferences, and feedback notes.
2. How We Use Your Information
Your information is utilized solely for clinical excellence, patient care, and administrative coordination:
- Formulating personalized clinical diagnoses and comprehensive dental treatment plans.
- Safely administering treatments, local anesthesia, and surgical procedures with full awareness of your medical profile.
- Sharing necessary diagnostic models with certified dental laboratories (e.g., for custom zirconia crowns, porcelain veneers, clear aligners, and dental prosthetics) under strict confidentiality agreements.
- Sending appointment reminders, post-treatment care instructions, and follow-up checkup notices via WhatsApp or SMS.
3. Data Security & Clinical Safeguards
We implement industry-standard physical, electronic, and administrative safeguards to protect your records:
- Digital health records are stored in encrypted clinical databases with strict role-based access controls.
- All dental staff, dental assistants, and administrative personnel are legally bound by patient confidentiality agreements.
- Physical diagnostic files and sterilisation logs are maintained in secure, monitored clinic areas.
4. Information Sharing & Third Parties
We do not sell, disclose, or distribute your personal or medical data to third parties, except in the following limited circumstances:
- Certified Dental Laboratories: Transmitting dental impressions and tooth shade specifications to custom-fabricate your crowns, bridges, aligners, or implants.
- Referring Specialists & Medical Emergencies: With your consent or when vital for urgent patient health interventions.
- Legal & Regulatory Compliance: When strictly required by Egyptian healthcare regulations or judicial orders.
5. Your Rights as a Patient
Under Egyptian medical practice and data protection standards, you have the following rights regarding your health records:
- Right to access and review your clinical dental records, treatment history, and diagnostic X-rays.
- Right to request updates or corrections to any outdated personal or medical information.
- Right to request medical summary reports for transfer or insurance reimbursement purposes.
- Right to opt out of non-essential clinic announcements or health educational messages.
6. Medical Records Retention
In accordance with Egyptian medical authority standards, clinical patient records and diagnostic radiographs are retained for a minimum statutory period to support continuity of care, post-procedure follow-ups, and clinical auditing.
7. Privacy Officer Contact
If you have questions regarding your data or wish to exercise your patient rights, please contact our clinic management directly:
- Clinic Address: 48 King Faisal St., 2nd floor, Giza, Egypt
- Direct Phone: +20 105 090 2622
- WhatsApp Support: +20 105 090 2622
- Email: walydentalclinic@gmail.com