1. Consultations & Diagnostic Examinations
Dental consultation fees cover the specialist's clinical time, oral diagnostic examination, and treatment planning:
- Once the clinical oral examination is performed by the dentist, the consultation fee is non-refundable.
- If a scheduled consultation includes diagnostic digital X-rays or photographs, those diagnostic records belong to the patient and are delivered upon request.
- If a patient arrives and cannot be examined due to clinic scheduling delays exceeding reasonable limits and chooses not to wait, any collected advance fee will be refunded in full.
2. Appointment Cancellation & Rescheduling
We value both our patients' time and our clinical preparation standards:
- Advance Notice (24+ Hours): Appointments may be rescheduled or canceled without penalty with at least 24 hours' notice. Any advance booking deposit will be fully transferred to the new date or refunded upon request.
- Late Cancellations (Under 24 Hours) & No-Shows: Because clinical chair time and dedicated sterilized surgical equipment are reserved specifically for you, same-day cancellations or unattended appointments may incur a nominal fee or forfeiture of the reservation deposit.
- Emergency Exceptions: We understand genuine medical or personal emergencies. Late cancellation fees may be waived at clinic discretion with appropriate notice.
3. Custom Dental Laboratory Work & Prosthetics
Custom dental restorations (including zirconia/porcelain crowns, veneers, bridges, dentures, custom surgical guides, and clear aligners) involve direct manufacturing costs:
- Before Lab Fabrication: If a patient decides to change or discontinue treatment before digital scans/impressions are sent to the dental laboratory, the lab deposit is 100% refundable.
- After Fabrication Commences: Once the laboratory has begun custom milling or 3D fabrication of your bespoke dental appliance, the laboratory production portion of the fee is non-refundable as it cannot be reused for another patient.
- Unrendered Clinical Fitting: If treatment is paused after lab fabrication, the patient may collect their custom prosthetic, and the remaining clinical placement/cementation fee will be refunded.
4. Multi-Stage Treatments & Package Plans
For extended dental treatments (such as orthodontics, smile makeovers, dental implants, or root canal therapy across multiple visits):
- If a patient relocates or must discontinue treatment for personal/medical reasons, total billing is recalculated based on individual standard fees for only the completed sessions and materials used.
- Any remaining prepaid balance above the completed treatment cost will be refunded to the patient or retained as clinic credit per patient preference.
- Packages with discounted bundle pricing will be adjusted to standard single-treatment rates for completed stages if the package is terminated early.
5. Post-Treatment Adjustments & Clinical Warranty
Patient satisfaction and long-term oral health are our primary commitments:
- Routine post-treatment bite checks, occlusal corrections, and minor adjustments for new fillings or crowns are performed free of charge during the initial healing period.
- If a dental restoration (e.g., crown or filling) requires revision due to material defect within the guaranteed period, Waly Dental Clinic will replace or adjust the restoration at no additional clinical fee.
- Guarantees do not cover new dental trauma, lack of recommended oral hygiene maintenance, teeth grinding (bruxism) without prescribed nightguard, or refusal of advised follow-up care.
6. Medical Contraindications
If during the course of care an unexpected medical condition emerges where the dentist determines a procedure cannot safely proceed (e.g., uncontrolled hypertension, sudden systemic issue), all fees for unperformed procedures will be refunded immediately in full.
7. Refund Methods & Processing Times
Approved refunds will be processed via the original method of payment or clinic credit:
- Cash Payments: Refunded immediately in cash at clinic reception or scheduled within 24–48 hours for larger amounts.
- Credit / Debit Cards: Processed back to the issuing bank within 5–10 business days (depending on your bank's processing cycles).
- Clinic Credit: Can be credited immediately to the patient's clinic ledger for future dental care or family member treatments with no expiration date.
8. Billing Inquiries & Assistance
For any questions regarding your treatment estimates, invoices, or refund requests, our administration team is happy to assist:
- Direct Phone: +20 105 090 2622
- WhatsApp Support: +20 105 090 2622
- Email: walydentalclinic@gmail.com
- Clinic Reception: 48 King Faisal St., 2nd floor, Giza (Sat–Thu 10 AM – 10 PM)